Thank you for shopping with Sea Turtle Oversight Protection! Every purchase directly supports our mission to rescue disoriented hatchlings, monitor nests, and protect sea turtles along the Florida coastline. We want you to be completely satisfied with your purchase.

If you are not entirely happy with your order, we are here to help.

Returns

• Timeframe: You have 30 days from the date of purchase to return an item.

• Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging (with tags attached, if applicable).

• Non-Returnable Items: For hygiene and safety reasons, certain items cannot be returned, including opened personal care items (such as lip balms/sunscreen). Additionally, direct monetary donations made through the shop are non-refundable.

Refunds

Once we receive your returned item, we will inspect it and notify you that we have received it.

• If your return is approved, we will initiate a refund to your original method of payment.

• You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Exchanges

If you need to exchange an item for a different size or color (such as for towels or apparel), please contact us. Exchanges are subject to inventory availability. If the requested item is out of stock, we will issue a refund or store credit instead.

Damaged or Defective Items

If you receive an item that is defective or damaged, please contact us within 7 days of receiving your order. We will gladly replace it at no additional cost to you. Please include a photo of the damaged item in your email to help us expedite the process.

Shipping Costs for Returns

• You will be responsible for paying your own shipping costs for returning your item, unless the item received was damaged or incorrect.

• Original shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

How to Initiate a Return

To start a return or exchange, please reach out to our team:

• Email: [Insert Contact Email, e.g., shop@seaturtleop.org]

• Subject Line: Return Request - Order #[Insert Order Number]

Please wait for our team to provide you with the return mailing address and further instructions before sending your item back.